Dear Valued Customer,
Like most of you, we have spent the past few weeks learning about this Corona Virus (COVID-19) and the impact it is having across the world. For our Stewart family, this means taking a close look at the impact this virus is having on our communities and developing a plan to reduce health risks for everyone.
Our business was built on a foundation of caring-about our communities, our vendors, our customers, our employees, and our company. During an infectious disease outbreak, this means taking every precaution possible to keep others healthy and safe. With the objective in mind, we have implemented several procedures in our business to respond to and reduce the threat of COVID-19, such as:
All employees are able to work from home, including our dispatch team, will do so, beginning immediately and continuing until the threat is reduced
In-person group meetings and gatherings will be suspended or handled online
Office will be sanitized on a set schedule, focusing on all high-contact and high-traffic areas
All employees and technicians will limit physical contact, including hand shaking, with customers and other team members
Service technicians will take extra precaution when entering a customer's home, including inquiring with customer if they have any symptoms of illness and wearing protective booties, gloves and masks whenever possible
New illness protocols will be put into effect mandating the report of illness at the first sign of any symptom, and suspension of in-person contact with others until the risk of infection has passed
Employees are encouraged to stay home if anyone in their household is sick, if they feel any signs of illness, and follow our "CASCADE" policy:
Clean hands often
Avoid close contact
Stay home if sick
Cover coughs and sneezes
Avoid touching eyes, nose, and mouth, with unwashed hands
Disinfect and clean frequently touched surfaces
Ensure customer's unique needs are addressed
We know that home service problems occur even during illnesses and health concerns. If you have furnace, air conditioning or plumbing issues and are nervous about someone onsite or are self-quarantined, Stewart Heating, Air & Plumbing can still help. We are committed to serving your household to the best of our ability-maintaining the lowest health risk possible while doing so. We are still performing diagnostics, repairs and replacements to get your HVAC and plumbing needs back up and running.
If you have any concerns, we will be happy to discuss solutions with you, or reschedule your appointment.
We will continue to closely monitor the situation and remain dedicated to the health and safety of your families and our team.
All my best,
Ryan W. Stewart